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Conflict Resolution in the Workplace

Introduction & Background

Conflict in the workplace is one of the most unpleasant experiences that people have there.  Handled poorly, it escalates into entrenched positions and negatively dominates people's lives.  Further, it undermines workplace goals and threatens careers.  Many years of practice and research in the field of conflict resolution, however, have shown that conflict is a normal part of organizational functioning and, handled well both by individuals and leadership, leads to greater individual and group capacities. 

This workshop focuses on the knowledge and skills required for individuals to work through conflict in a healthy and constructive way, resulting in positive work relationships and better quality of life.

Key Learning Objectives

Participants will:

  • Gain the courage to be proactive and confident in their response when interpersonal conflicts arise
  • Understand key concepts including, but not limited to:
    • Ladder of inference
    • Cognitive perception bias
    • Counterwill, attachment
    • Interests and positions
    • Conflict style
  • Learn and/or improve their skill in
    • Raising issues
    • Listening for understanding and development
    • Effectively moving through the basic conflict resolution stages (me-you-we-do)
    • Positive sounding boards and avoiding group escalation

Refund Policy

University of Saskatchewan's liability is limited to reimbursement of paid tuition fees.

Cancellations received in writing at least 14 days in advance of the course start date will receive a full refund. Written cancellations received less than 14 days prior to the course will be subject to a $200 administration fee. Non-attendance will incur full course tuition cost. Non-attendance does not constitute notice of withdrawal.

Fees subject to change without notice.

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Course Code: ESB242