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Conflict Resolution in the Workplace

Introduction & Background:

Conflict in the workplace is one of the most unpleasant experiences that people have there.  Handled poorly, it escalates into entrenched positions and negatively dominates people's lives.  Further, it undermines workplace goals and threatens careers.  Many years of practice and research in the field of conflict resolution, however, have shown that conflict is a normal part of organizational functioning and, handled well both by individuals and leadership, leads to greater individual and group capacities. 

This workshop focuses on the knowledge and skills required for individuals to work through conflict in a healthy and constructive way, resulting in positive work relationships and better quality of life.

Key Learning Objectives:

Participants will:

  • Gain the courage to be proactive and confident in their response when interpersonal conflicts arise
  • Understand key concepts including, but not limited to:
    • Ladder of inference
    • Cognitive perception bias
    • Counterwill, attachment
    • Interests and positions
    • Conflict style
  • Learn and/or improve their skill in
    • Raising issues
    • Listening for understanding and development
    • Effectively moving through the basic conflict resolution stages (me-you-we-do)

Refund Policy

Participants may withdraw from a course at any time, however, a $100 administration fee will be charged for withdrawing from a course up to 5 days prior to course start date. No course refund will be processed after this time.

Non-attendance does not constitute notice of withdrawal.

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Course Code: ESB242